1. Introduction

This Privacy Policy explains how Medical Misdiagnosis Claims, available at https://medicalmisdiagnosisclaims.co.uk/ , handles personal data when individuals use the website, submit an enquiry or communicate with us.

We recognise that information relating to medical misdiagnosis and clinical negligence can be particularly sensitive. People contacting us may share personal details about their health, treatment, medical history or concerns regarding a healthcare professional.

We are committed to handling personal information fairly, lawfully and transparently, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where applicable, we also comply with the Privacy and Electronic Communications Regulations (PECR) and other relevant UK privacy requirements.

2. Who We Are

The website is operated by DM Claims (“we”, “us” or “our”).

DM Claims is identified as the organisation responsible for the processing of personal data described in this policy, where it determines the purposes and means of that processing.

DM Claims is described in the existing business information as authorised and regulated by the Financial Conduct Authority (FCA) under reference number 1005543.

Regulatory permissions and firm details can be checked through the official FCA Financial Services Register .

Our Contact Details

• Organisation: DM Claims
• Website: medicalmisdiagnosisclaims.co.uk
• Email: info@medicalmisdiagnosisclaims.co.uk
• Telephone: 020 3051 1339
• Office address: 3rd Floor, Office 1, 21a Hardshaw Street, St Helens, WA10 1QX

3. Information We Collect

The personal data we collect depends on how you interact with the website and which services you request.

Sensitive Medical Information

In connection with a medical misdiagnosis enquiry, we may receive information concerning your physical or mental health, medical diagnoses, symptoms, treatment or injuries.

This information may constitute special category personal data under UK data protection law and requires additional safeguards.

We aim to limit the medical information collected to what is relevant and necessary for handling the enquiry or considering a possible legal claim.

Information About Other People

If you submit an enquiry on behalf of a family member or another person, we may receive information about that individual.

We may need to establish your relationship with that person and whether you have the authority to act or share information on their behalf.

Information From Other Sources

Where lawful and relevant, information may also be received from solicitors, professional advisers or other parties involved in progressing an enquiry.

4. How We Use Your Personal Information

We process personal information for legitimate and clearly defined purposes connected with our website, enquiries and business operations.

Responding to Enquiries

• Responding to questions submitted through our contact forms or email.
• Contacting you about a potential medical misdiagnosis claim.
• Understanding the circumstances of your enquiry.
• Providing information about possible next steps.

Claim Enquiry Assessment and Referrals

• Considering whether an enquiry may be suitable for further review.
• Identifying an appropriate legal professional or solicitor where a referral is requested or justified.
• Facilitating communications relating to the enquiry where appropriate.
• Keeping suitable records of enquiries and referrals.

Website Management

• Maintaining website performance and technical functionality.
• Identifying and preventing malicious activity or misuse.
• Understanding website usage through permitted analytics.
• Improving website accessibility and visitor experience.

Legal and Regulatory Obligations

We may also process information where necessary to comply with applicable legal requirements, address regulatory matters, establish or defend legal rights, or respond to lawful requests from competent authorities.

5. Our Legal Basis for Processing Data

Under the UK GDPR, organisations must identify an appropriate lawful basis for each purpose for which personal data is processed.

Depending on the circumstances, the relevant lawful bases may include the following.

Additional Conditions for Health Data

Information about an individual’s health is subject to additional legal protection.

In addition to an Article 6 lawful basis, the processing of special category data requires an applicable condition under Article 9 of the UK GDPR.

Depending on the circumstances, such conditions may include explicit consent or processing necessary for the establishment, exercise or defence of legal claims.

The particular condition used must be appropriate to the processing activity concerned.

6. Sharing Your Personal Information

We do not sell or rent personal information to third parties for unrelated commercial purposes.

Personal information may be disclosed to appropriate recipients where necessary, lawful and relevant to the purposes described in this policy.

Solicitors and Legal Professionals

Where an enquiry is suitable for further consideration, relevant information may be shared with an appropriate solicitor or legal practice.

This may include contact details, a summary of the circumstances and relevant medical information necessary to consider the potential claim.

A solicitor or legal practice receiving your information may act as an independent data controller and provide its own privacy notice.

Technology and Service Providers

We may use appropriate suppliers to support website hosting, email communications, enquiry management, security, maintenance and permitted analytics.

Where a supplier processes personal information on our behalf, suitable contractual and security arrangements should govern that processing.

Legal and Regulatory Authorities

Information may be disclosed to regulators, courts, law enforcement agencies or other competent authorities where legally required or permitted.

International Data Transfers

Some technology providers may store or access information outside the United Kingdom.

Where restricted international transfers take place, appropriate UK data protection safeguards must be used, such as applicable adequacy arrangements or approved contractual protections.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential functions, maintain security, remember preferences and understand website usage.

Essential Cookies

Certain technologies may be necessary to provide functions requested by visitors or maintain essential website operations.

Analytics and Optional Cookies

Where non-essential analytics, advertising or similar technologies are used, they will be subject to applicable consent requirements.

Visitors should be offered appropriate information and choices before non-essential cookies requiring consent are activated.

For more information, please refer to our Cookie Policy .

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements.

Retention periods depend on factors including:

• The nature and purpose of the enquiry.
• Whether an enquiry leads to a referral or further legal consideration.
• Applicable legal limitation periods and record-keeping requirements.
• The need to manage complaints, disputes or legal proceedings.
• The sensitivity of the information concerned.

Information which is no longer needed will be deleted, anonymised or otherwise securely disposed of in accordance with our applicable retention arrangements.

You may contact us to request further information about retention periods relevant to your personal data.

9. Data Security

We recognise the importance of protecting information, particularly where it concerns an individual’s medical history or potential clinical negligence claim.

Appropriate technical and organisational safeguards should be used to reduce risks of unauthorised access, accidental loss, alteration or improper disclosure.

Depending on the system concerned, safeguards may include:

• Encrypted website connections.
• Access controls and account authentication.
• Restricted access to sensitive enquiry information.
• Appropriate security updates and system maintenance.
• Secure information disposal and incident management procedures.

Although reasonable measures are taken to reduce risks, no method of internet transmission or electronic storage can be guaranteed completely secure.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection legislation gives individuals a range of rights concerning their personal information.

Automated Decision-Making

Where applicable, you may also have rights concerning decisions made solely by automated means which produce legal or similarly significant effects.

Exercising Your Rights

To make a data protection request, please email info@medicalmisdiagnosisclaims.co.uk .

We may need to verify your identity before disclosing or changing personal data. Requests will be considered within the time limits required by applicable law.

11. Marketing Communications

We may provide information about relevant services where permitted by applicable privacy and marketing laws.

Where consent is required, marketing communications will only be sent after suitable consent has been obtained.

You can ask us to stop sending direct marketing communications at any time.

To opt out, use any available unsubscribe instructions or contact us directly using the details below.

Choosing not to receive marketing does not prevent necessary communications concerning an enquiry you have submitted.

12. Third-Party Websites

Our website may contain links to external websites, including legal resources, regulatory authorities and other organisations.

We do not control how unrelated third-party websites handle personal information.

When visiting an external website, we encourage you to review its privacy information before submitting personal details.

13. Privacy Concerns and Complaints

If you have concerns about how your personal information has been collected, used or disclosed, please contact us in the first instance so that we can consider your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

• Website: www.ico.org.uk
• Helpline: 0303 123 1113

Contacting us first does not remove your right to raise a concern with the ICO.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the law, our website, operational processes or the services we provide.

Any revised version will be published on this page. The last updated date will be changed when material amendments are made.

We recommend reviewing this page occasionally to remain informed about how your personal information is handled.